Choosing a security partner is a decision that affects your people, assets and reputation. Price matters, but it should never be the only factor.
1. Check licensing and compliance
A professional agency should hold the licence required under the Private Security Agencies (Regulation) Act in your state and be able to show statutory compliance for wages, PF and ESI.
2. Ask about training
Find out how guards are trained before deployment and how often refresher training happens. Ask for the training curriculum.
3. Understand supervision
Who checks on the guards at night? Look for field officers, surprise checks and a control room.
4. Reporting and transparency
Daily duty reports, incident logs and monthly reviews show an agency that is accountable.
5. Replacement and reliever policy
Make sure posts are never left vacant during leave or weekly offs.
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